SHIPPING AND HANDLING
All orders will be dispatched from our warehouse within 2 business days. Please note that during peak periods, these times may be subject to change.
Parcels using tracked shipping method means the package will be tracked through to delivery. Please ensure you check with your local national carrier for further updates.
PRIMITIVE THREE does not take any responsibility for delays or items sent to invalid or incorrect addresses. If an item is still deemed in transit, PRIMITIVE THREE is unable to provide a refund for your order. Delayed items are not permitted for a refund. An item will qualify for a complementary replacement by PRIMITIVE THREE if deemed lost by Sendle or DHL representatives.
PRIMITIVE THREE is not responsible for items returned to sender for the following reasons:
- Incorrect/ insufficient address
- Unclaimed from the post office
- Failure to pay taxes/customs fees
If a package is returned or rejected, it is the customer’s responsibility to email firstname.lastname@example.org to arrange redelivery and may be liable to pay for postage costs.
Some postal services will deliver your item to your door, porch and/or mailbox. PRIMITIVE THREE will not be held responsible for any theft or damage if your parcel is left at an unattended address.
The Customer Care team will provide as much assistance as possible to trace a missing parcel, however, it is the customer’s responsibility to follow up with their local carrier.
SHIPPING TIME FRAMES
Sendle Parcel Delivery: 1-6 Business Days
International (Sendle Parcel Delivery):
- New Zealand: 10-16 Business Days
- Asia Pacific: 10-28 Business Days
- North America: 10-28 Business Days
- Western Europe: 10-28 Business Days
- Rest of the World: 14-30 Business Days
Due to COVID-19 shipping time frames can vary. This is due to limited flight capacities and different restrictions in place worldwide. We advise checking Sendle COVID-19 shipping time frames for specific details.
Please be aware orders can be withheld in customs for processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of PRIMITIVE THREE and customers will not be reimbursed if orders incur customs charges.
If you have selected ‘Safe Drop’ for your delivery, PRIMITIVE THREE is not accountable for any parcels that are lost or stolen as a result of electing ‘Safe Drop’ delivery service.