SIZING AND CARE INSTRUCTIONS
 
We have a sizing guide under each product description. Please read the care label carefully for each product and follow accordingly.

 
 
CANCELLING OR MODIFYING ORDER
 
Please enquire us on info@primitivethree.com as soon as possible if you wish to cancel an order. However, there is no guarantee of cancellation once an order has been submitted.
 
If you wish to amend delivery details please send an enquiry, but if the order has been dispatched then you need to contact the shipping service through the details given on the confirmation email.

 
 
TRACKING ORDER
 
Tracking details will be described on the confirmation email, then simply enter these details into the tracking section of the selected shipping service:
 
https://try.sendle.com/en-au/tracking
https://www.dhl.com/au-en/home/tracking.html
 
 
SHIPPING TIME
 
All orders will be dispatched from our warehouse within 2 business days. Please note that during peak periods, these times may be subject to change.
 
Australia:
Sendle Parcel Delivery: 1-6 Business Days
 
International:
DHL Express: 1-6 Business Days (for most major destinations)
 
Due to COVID-19 shipping time frames can vary. This is due to limited flight capacities and different restrictions in place worldwide. We advise checking Sendle and DHL COVID-19 shipping time frames for specific details.
 
 
CUSTOMS & TAX
 
All orders are shipped from Australia and may be subject to additional import fees upon delivery. Please use the link below as a guide:
 
https://www.simplyduty.com/import-calculator
 
 
CUSTOMER SERVICE ENQUIRY TIME
 
All enquiries will be responded to within 48 business hours.
 
 
ACCEPTED PAYMENT METHODS
 
Our payment system is managed by Shopify Payments. This includes American Express, Apple Pay, Google Pay, Mastercard, Visa, Paypal and Shop Pay.
(Afterpay for Australian Customers)